-- IMPORTANT UPDATES --

SERVICE FEE UPDATE: 3% DUTY OUTLAY

At Richard Murray & Co., we continuously strive to enhance our services and provide the most efficient, transparent solutions for your logistics and shipping needs. In line with evolving industry practices and to better serve our clients, we are implementing a new policy that will affect all shipments processed through our company.

Effective April 1st 2025, a 3% Duty Outlay Charge will be applied to all shipments to cover the cost of duties paid on your behalf.

This charge represents an administrative fee for Richard Murray & Co. to advance the necessary duty payments on your behalf, ensuring your shipments are processed promptly and in compliance with relevant customs regulations. While this adjustment is necessary to maintain our high standard of service, we understand that some customers may prefer to manage these payments independently.

For those wishing to handle their own duty payments and avoid the outlay charge, we offer the option to set up an Automated Clearing House (ACH) payment system directly with the relevant customs authorities. By setting up ACH payments, you can pay your duties directly and bypass the 3% outlay charge imposed by Richard Murray & Co.

Steps To Set Up Your ACH Account

1. Contact your financial institution to inquire about the process of setting up an ACH payment system for customs duty payments. Your bank will be able to guide you through the necessary steps.

2. Provide your ACH payment details to Richard Murray & Co. once your system is fully set up and operational. This will allow us to coordinate with the appropriate authorities to ensure that duty payments are processed directly from your account.

3. If you require any assistance with setting up ACH payments or have questions about how this process works, our customer support team is readily available to assist. Please do not hesitate to reach out to us for guidance on this transition.

Benefits of ACH Payment Set Up

· Direct Payment Control: With ACH, you will have direct control over your duty payments, providing greater transparency and flexibility.

· No Outlay Charge: By managing your own payments, you can avoid the 3% outlay charge imposed by Richard Murray & Co.

· Streamlined Customs Process: ACH payments facilitate quicker customs clearance and reduce the potential for delays in your shipments.

We are committed to supporting you through this adjustment and ensuring that your shipping experience remains seamless and cost-effective. If you have any further questions or need assistance in setting up your ACH payment system, please feel free to reach out to our team at (251) 432-5549 or Justin@Richard-Murray.com.

Thank you for your continued trust and partnership with Richard Murray & Co. We greatly appreciate your business and look forward to working with you on this new procedure.